Services

Managed IT services for small-to-medium charities currently focused on Salesforce platform and Non-Profit Cloud. 

Hope Cloud manages (pro bono) a workspace for Australian charities and their people to network in a focused environment in which they can make new connections and get the most timely and relevant information.

This is service is done pro bono as a service to help the good men and women working for charities in Australia to free up their valuable time, money and energy to focus on their most important work.

To join please fill out the application form at hopecloud.org/join-hope-cloud.

The consultant(s) at Hope Cloud manages a training portal focused on digital and IT skills relevant to the charity sector at upcert.au -  with particular focus on AI. 

This portal has non-technical volunteers, school leavers and career-changers in mind - with the view to provide a great resource for them to upskill and start driving results for charitable organisations - perhaps helping business or government one day too!

The following solutions can be done in a day or a half-day for under $1,000.

  • Is Salesforce right for us? - workshop
  • Non-profit license setup
  • Quick-win review
  • Security and access tidy-up
  • Grant-ready tech budget

Project-based solutions generally take anywhere between 2 weeks to 3 months and involve:

  • Gathering requirements
  • Architecting the correct solution in consultation with key stakeholders
  • Configuring/developing the correct solution
  • Consulting with key stakeholders to ensure it's what they need
  • Releasing to production with documentation
  • Adding users and training them 

The solution itself will relate to the most urgent and important gap in the charity's current capabilities. For most small-to-medium charities it will involve building a personalised app out of one or more of the follwing:  

  • Donor and fundraising CRM app
  • Volunteer management app
  • Program or case management app
  • Membership and events app
  • Grants and partnerships app

We can also do bespoke services such as data migration or rescue.

Administration-as-a-service is for charities who would like a professional Salesforce administrator on retainer. This is lower-cost than hiring a administrator outright and it can be helpful for supporting non-technical or volunteer "non-specialist admins". 

It is delivered on a monthly retainer according to the needs of each client. The retainer may be something like the following: 

  • Lite (~3-4 hrs/month): user admin, small fixes, email support
  • Standard (~10 hrs/month): everything in Lite, plus small enhancements, reporting, release checks
  • Premium (~20 hrs/month): everything in Standard, plus quarterly strategy review, priority response, staff training top-ups

Thomas (principal consultant) is a business school graduate and solutions architect. He has extensive experience in innovations and talks to a lot of charities.

Strategy advisory is done on a monthly retainer basis and involves partnering with Thomas as an advisor. The engagement will commence with a discovery session and be fully personalised to meet your specific needs and may include one or more of the following: 

  • CRM roadmap
  • Platform selection
  • Business case and grant support
  • Vendor and contract review
  • Data and privacy strategy
  • Board or leadership briefing
  • Quarterly strategy review